Administration & maintenance tools

Admin Portal & Deployment Portal 

With the cloud-native technology stack come the features required to maintain an installation of our software via a unified web portal UI. Partners and clients can manage the implementation using their own interfaces or use our portal to call various APIs and perform the required functions. The web-based portal can be used on-premises or with any public / private cloud.

The portal currently serves two user communities:

1. Cluster administrators: at a large implementation of platform providers, the cluster admin manages deploying the software to the tenants.
2. Tenant administrators: administrators at the individual tenant (or administrators at small or on-premises installations) manage their own deployment.

Deployments

A ‘Deployment’ is a tenant-level instance. It has a unique Deployment ID, for which the tenant gets licensed. To consume any LumenVox product a Deployment must be created with a Deployment ID, and this can be instantly accomplished via the portal.

Access Control

To support security and segregation of duties between users, we offer two interfaces: 

1. Admin Portal – for the cluster admin, who sets up each licensed tenant with their connection strings, encryption, and passwords to services and databases.

1. Deployment Portal – for the tenant admins, who can only access their own deployment. Within it they can customize the default configuration by tweaking parameters and options, verify that services are up and running, and run diagnostics if there’s a problem. 

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The Admin Portal has an access point into the Deployment Portal, via a Deployment Portal button, available in Deployment Details page.  

In some implementations, the cluster admin might be the one performing administration for the deployments.  In other implementations it will be more appropriate for the cluster admin to have no such access. We make it easy for IT to control this by using different, configurable ports and firewall rules. 

Analysis Portal (Formerly Speech Tuner)

Our classic product line offered a desktop app called Speech Tuner, which could be used to analyze the performance of your speech application and tune it. This addressed all our speech products – editing grammars to improve ASR, changing configuration to improve CPA, and editing SSML documents governing your TTS.

The Analysis Portal is to replace that desktop tool with an easy-to-use web interface, integrated with the Deployment Portal; it is intended for tenant-level only access, and analysis of speech performance within the deployment. While more features will be available in due course, the initial interface allows administrators to:

• Gather data - create an analysis set of speech transactions (audio and its transcription)
• Transcribe the data manually
• Get accuracy specifics comparing the manual annotation to the product output, identify problems, and if a grammar was used – in which grammar.
• Get accuracy statistics

Visit the Lumenvox Knowledgebase for information on tuning speech applications.