• Support Information
    • Support Bulletins
    • Getting Started
      • Release Notes
      • Product Information
        • Speech
          • Product Guide
            • Languages
            • Voice Biometrics
              • Active Voice Biometrics
            • Integration
              • Media Server and MRCP
                • Media Server Administration
                  • MRCP Developer's Guide
                    • Reference
                    • Media Server Configuration
                    • Grammars
                      • Writing Grammars
                        • Semantic Interpretation
                          • Definitions
                            • Example Grammars
                            • SSML
                              • SSML Developers Guide
                                • Reference
                                • TTS Phoneme Tables
                                  • Legacy TTS
                                    • Neural & ION TTS
                                  • Voice Platform Support
                                    • Aspect
                                      • Asterisk
                                        • Installation and Configuration
                                          • Development
                                            • Basics
                                              • res_unimrcp.so
                                                • Generic Speech API
                                              • Avaya
                                                • Cisco
                                                  • Dialogic
                                                    • Enghouse Interactive
                                                      • Genesys
                                                      • CPA
                                                        • CPA & AMD Integration
                                                        • ASR & Transcription
                                                          • Voice Biometrics
                                                          • Technical Information
                                                            • Installation Guides
                                                              • Types of Setups
                                                                • Additional Set Up Information
                                                                  • Installation Videos
                                                                  • Containerized Architecture
                                                                    • Communication Protocols
                                                                      • Administration & Maintenance Tools
                                                                        • Licensing
                                                                          • Data Management
                                                                            • Prometheus Metrics, Logging & Scaling
                                                                              • Maintenance
                                                                              • Troubleshooting
                                                                                • Troubleshoot Common Problems
                                                                                  • Installation Problems
                                                                                    • Grammar Problems
                                                                                      • Media Server and MRCP Problems
                                                                                        • Text to Speech
                                                                                        • Frequently Asked Questions
                                                                                        Knowledge Center
                                                                                          • Support Information
                                                                                            • Support Bulletins
                                                                                            • Getting Started
                                                                                              • Release Notes
                                                                                              • Product Information
                                                                                                • Speech
                                                                                                  • Product Guide
                                                                                                    • Languages
                                                                                                    • Voice Biometrics
                                                                                                      • Active Voice Biometrics
                                                                                                    • Integration
                                                                                                      • Media Server and MRCP
                                                                                                        • Media Server Administration
                                                                                                          • MRCP Developer's Guide
                                                                                                            • Reference
                                                                                                            • Media Server Configuration
                                                                                                            • Grammars
                                                                                                              • Writing Grammars
                                                                                                                • Semantic Interpretation
                                                                                                                  • Definitions
                                                                                                                    • Example Grammars
                                                                                                                    • SSML
                                                                                                                      • SSML Developers Guide
                                                                                                                        • Reference
                                                                                                                        • TTS Phoneme Tables
                                                                                                                          • Legacy TTS
                                                                                                                            • Neural & ION TTS
                                                                                                                          • Voice Platform Support
                                                                                                                            • Aspect
                                                                                                                              • Asterisk
                                                                                                                                • Installation and Configuration
                                                                                                                                  • Development
                                                                                                                                    • Basics
                                                                                                                                      • res_unimrcp.so
                                                                                                                                        • Generic Speech API
                                                                                                                                      • Avaya
                                                                                                                                        • Cisco
                                                                                                                                          • Dialogic
                                                                                                                                            • Enghouse Interactive
                                                                                                                                              • Genesys
                                                                                                                                              • CPA
                                                                                                                                                • CPA & AMD Integration
                                                                                                                                                • ASR & Transcription
                                                                                                                                                  • Voice Biometrics
                                                                                                                                                  • Technical Information
                                                                                                                                                    • Installation Guides
                                                                                                                                                      • Types of Setups
                                                                                                                                                        • Additional Set Up Information
                                                                                                                                                          • Installation Videos
                                                                                                                                                          • Containerized Architecture
                                                                                                                                                            • Communication Protocols
                                                                                                                                                              • Administration & Maintenance Tools
                                                                                                                                                                • Licensing
                                                                                                                                                                  • Data Management
                                                                                                                                                                    • Prometheus Metrics, Logging & Scaling
                                                                                                                                                                      • Maintenance
                                                                                                                                                                      • Troubleshooting
                                                                                                                                                                        • Troubleshoot Common Problems
                                                                                                                                                                          • Installation Problems
                                                                                                                                                                            • Grammar Problems
                                                                                                                                                                              • Media Server and MRCP Problems
                                                                                                                                                                                • Text to Speech
                                                                                                                                                                                • Frequently Asked Questions
                                                                                                                                                                                1. Home
                                                                                                                                                                                2. Technical Information

                                                                                                                                                                                Technical Information

                                                                                                                                                                                Capacity Private Cloud Technical Stack Overview

                                                                                                                                                                                Installation Guides

                                                                                                                                                                                External Dependency Support Matrix
                                                                                                                                                                                How to Rollback from Version 7.0 to Version 6.x
                                                                                                                                                                                How to Perform an Upgrade or Downgrade of the Capacity Private Cloud Software
                                                                                                                                                                                Helm Chart Changes in Version 8.0.0

                                                                                                                                                                                Types of Setups
                                                                                                                                                                                Additional Set Up Information
                                                                                                                                                                                Installation Videos

                                                                                                                                                                                Containerized Architecture

                                                                                                                                                                                Architecture Summary
                                                                                                                                                                                API Overview
                                                                                                                                                                                Infrastructure Prerequisites
                                                                                                                                                                                Additional Recommended External Components
                                                                                                                                                                                Licensing & Usage Reporting
                                                                                                                                                                                Model Resources
                                                                                                                                                                                Capacity Private Cloud Containerized Microservices

                                                                                                                                                                                Communication Protocols

                                                                                                                                                                                Supported Connection Protocols
                                                                                                                                                                                API Access, Authentication and Required Headers

                                                                                                                                                                                Administration & Maintenance Tools

                                                                                                                                                                                Portals Overview
                                                                                                                                                                                Analysis Portal Overview
                                                                                                                                                                                Portal Help Guide
                                                                                                                                                                                Configuring Speech Settings Using the Management API
                                                                                                                                                                                ASR & Transcription Settings Reference
                                                                                                                                                                                CPA & AMD Settings Reference (gRPC)
                                                                                                                                                                                Speech Settings: Hierarchy, Inheritance and Value Types
                                                                                                                                                                                TTS Settings Reference
                                                                                                                                                                                Voice Biometrics Configuration Reference

                                                                                                                                                                                Licensing

                                                                                                                                                                                Licensing & Usage Reporting
                                                                                                                                                                                License Reporter Tool

                                                                                                                                                                                Data Management

                                                                                                                                                                                Capacity Private Cloud Data Dictionary
                                                                                                                                                                                Cleanup Scripts for Postgres and MongoDB Databases

                                                                                                                                                                                Prometheus Metrics, Logging & Scaling

                                                                                                                                                                                Prometheus Metrics Available
                                                                                                                                                                                Prometheus, Grafana and Loki Installation (Kubeadm)
                                                                                                                                                                                Installing KEDA (Kubernetes Event-driven Autoscaler)

                                                                                                                                                                                Maintenance