• Support Information
    • Support Bulletins
    • Getting Started
      • Release Notes
      • Product Information
        • Speech
          • Product Guide
            • Languages
            • Voice Biometrics
              • Active Voice Biometrics
            • Integration
              • Media Server and MRCP
                • Media Server Administration
                  • MRCP Developer's Guide
                    • Reference
                    • Media Server Configuration
                    • Grammars
                      • Writing Grammars
                        • Semantic Interpretation
                          • Definitions
                            • Example Grammars
                            • SSML
                              • SSML Developers Guide
                                • Reference
                                • TTS Phoneme Tables
                                  • Legacy TTS
                                    • Neural & ION TTS
                                  • Voice Platform Support
                                    • Aspect
                                      • Asterisk
                                        • Installation and Configuration
                                          • Development
                                            • Basics
                                              • res_unimrcp.so
                                                • Generic Speech API
                                              • Avaya
                                                • Cisco
                                                  • Dialogic
                                                    • Enghouse Interactive
                                                      • Genesys
                                                      • CPA
                                                        • CPA & AMD Integration
                                                        • ASR & Transcription
                                                          • Voice Biometrics
                                                          • Technical Information
                                                            • Installation Guides
                                                              • Types of Setups
                                                                • Additional Set Up Information
                                                                  • Installation Videos
                                                                  • Containerized Architecture
                                                                    • Communication Protocols
                                                                      • Administration & Maintenance Tools
                                                                        • Licensing
                                                                          • Data Management
                                                                            • Prometheus Metrics, Logging & Scaling
                                                                              • Maintenance
                                                                              • Troubleshooting
                                                                                • Troubleshoot Common Problems
                                                                                  • Installation Problems
                                                                                    • Grammar Problems
                                                                                      • Media Server and MRCP Problems
                                                                                        • Text to Speech
                                                                                        • Frequently Asked Questions
                                                                                        Knowledge Center
                                                                                          • Support Information
                                                                                            • Support Bulletins
                                                                                            • Getting Started
                                                                                              • Release Notes
                                                                                              • Product Information
                                                                                                • Speech
                                                                                                  • Product Guide
                                                                                                    • Languages
                                                                                                    • Voice Biometrics
                                                                                                      • Active Voice Biometrics
                                                                                                    • Integration
                                                                                                      • Media Server and MRCP
                                                                                                        • Media Server Administration
                                                                                                          • MRCP Developer's Guide
                                                                                                            • Reference
                                                                                                            • Media Server Configuration
                                                                                                            • Grammars
                                                                                                              • Writing Grammars
                                                                                                                • Semantic Interpretation
                                                                                                                  • Definitions
                                                                                                                    • Example Grammars
                                                                                                                    • SSML
                                                                                                                      • SSML Developers Guide
                                                                                                                        • Reference
                                                                                                                        • TTS Phoneme Tables
                                                                                                                          • Legacy TTS
                                                                                                                            • Neural & ION TTS
                                                                                                                          • Voice Platform Support
                                                                                                                            • Aspect
                                                                                                                              • Asterisk
                                                                                                                                • Installation and Configuration
                                                                                                                                  • Development
                                                                                                                                    • Basics
                                                                                                                                      • res_unimrcp.so
                                                                                                                                        • Generic Speech API
                                                                                                                                      • Avaya
                                                                                                                                        • Cisco
                                                                                                                                          • Dialogic
                                                                                                                                            • Enghouse Interactive
                                                                                                                                              • Genesys
                                                                                                                                              • CPA
                                                                                                                                                • CPA & AMD Integration
                                                                                                                                                • ASR & Transcription
                                                                                                                                                  • Voice Biometrics
                                                                                                                                                  • Technical Information
                                                                                                                                                    • Installation Guides
                                                                                                                                                      • Types of Setups
                                                                                                                                                        • Additional Set Up Information
                                                                                                                                                          • Installation Videos
                                                                                                                                                          • Containerized Architecture
                                                                                                                                                            • Communication Protocols
                                                                                                                                                              • Administration & Maintenance Tools
                                                                                                                                                                • Licensing
                                                                                                                                                                  • Data Management
                                                                                                                                                                    • Prometheus Metrics, Logging & Scaling
                                                                                                                                                                      • Maintenance
                                                                                                                                                                      • Troubleshooting
                                                                                                                                                                        • Troubleshoot Common Problems
                                                                                                                                                                          • Installation Problems
                                                                                                                                                                            • Grammar Problems
                                                                                                                                                                              • Media Server and MRCP Problems
                                                                                                                                                                                • Text to Speech
                                                                                                                                                                                • Frequently Asked Questions
                                                                                                                                                                                1. Home
                                                                                                                                                                                2. Integration

                                                                                                                                                                                Integration

                                                                                                                                                                                ASR & Transcription Functional Overview & API Integration
                                                                                                                                                                                TTS Functional Overview & API Integration
                                                                                                                                                                                CPA & AMD Functional Overview & API Integration
                                                                                                                                                                                Biometrics Functional Overview & API Integration
                                                                                                                                                                                HTTP Caching
                                                                                                                                                                                Platform Concepts: Sessions, Interactions, Settings and Audio
                                                                                                                                                                                TTS gRPC Integration

                                                                                                                                                                                Media Server and MRCP

                                                                                                                                                                                Media Server Connectivity
                                                                                                                                                                                Media Server Overview
                                                                                                                                                                                Installing the Media Server
                                                                                                                                                                                Properties in MRCP/VXML/API
                                                                                                                                                                                Using the SimpleMRCPClient
                                                                                                                                                                                MRCP Ports and Channels

                                                                                                                                                                                Media Server Administration
                                                                                                                                                                                MRCP Developer's Guide
                                                                                                                                                                                Media Server Configuration

                                                                                                                                                                                Grammars

                                                                                                                                                                                Using Grammars in ASR Requests

                                                                                                                                                                                Writing Grammars
                                                                                                                                                                                Semantic Interpretation
                                                                                                                                                                                Definitions
                                                                                                                                                                                Example Grammars

                                                                                                                                                                                SSML

                                                                                                                                                                                Introduction to SSML
                                                                                                                                                                                TTS Symbolic Phonetic Representation
                                                                                                                                                                                TTS1 English Text Normalization
                                                                                                                                                                                TTS1 German Text Normalization
                                                                                                                                                                                TTS1 Spanish Text Normalization
                                                                                                                                                                                TTS1 Swedish Text Normalization

                                                                                                                                                                                SSML Developers Guide
                                                                                                                                                                                TTS Phoneme Tables

                                                                                                                                                                                Voice Platform Support

                                                                                                                                                                                Working with Voice Platforms

                                                                                                                                                                                Aspect
                                                                                                                                                                                Asterisk
                                                                                                                                                                                Avaya
                                                                                                                                                                                Cisco
                                                                                                                                                                                Dialogic
                                                                                                                                                                                Enghouse Interactive
                                                                                                                                                                                Genesys

                                                                                                                                                                                CPA

                                                                                                                                                                                Introduction to CPA
                                                                                                                                                                                API Integration with CPA
                                                                                                                                                                                CPA - Functional Overview
                                                                                                                                                                                CPA Technical Specifications
                                                                                                                                                                                CPA Tuning
                                                                                                                                                                                CPA_MAX_TIME_FROM_CONNECT
                                                                                                                                                                                Customizing CPA and Tone Detection
                                                                                                                                                                                Grammars in CPA & AMD

                                                                                                                                                                                CPA & AMD Integration

                                                                                                                                                                                ASR & Transcription

                                                                                                                                                                                ASR gRPC Integration
                                                                                                                                                                                NLU, Language ID and Diarization gRPC Integration
                                                                                                                                                                                Phrase Lists
                                                                                                                                                                                Transcription gRPC Integration

                                                                                                                                                                                Voice Biometrics

                                                                                                                                                                                Generating Biometric Reports with the Reporting API