When to contact LumenVox Technical Support

Please thoroughly review all product information before contacting LumenVox Technical 

Support. Also, please be sure you have reviewed your responsibilities (see “Customer Responsibilities” in this document). LumenVox Technical Support looks forward to assisting you with the following issues: 

• You have an issue with the operation of supported LumenVox products in a production or development (test) environment. 
• You have an issue with licenses that requires immediate attention to ensure that a production environment remains operational or is restored to operation. 
• You have post-sale technical questions about the operation of supported LumenVox products. 
• You have product change or enhancement requests. 
• You are notifying us of important project milestones (such as go-live dates for projects, major platform upgrades or LumenVox software upgrades) so that appropriate staff can be made aware of your plans. 
• Scheduling training or other deliverables related to the purchase of any LumenVox software. 
• Scheduling training, after purchase.