Before Logging a Support Request 

Before contacting LumenVox Support, please be sure that you have searched the LumenVox API Documentation  for your issue. Many common issues can be resolved by reading through the comprehensive collection of articles in the Knowledge Base. If you still wish to open a new support request, please have the following ready: 

• A clear description of the problem.  
• If you can reproduce the issue, clear instructions on how to do so. 
• A list of actions you have taken so far in attempting to solve the issue. 

How to Log a Support Request  

Support Requests (Cases) may be submitted via: 

• E-mail at support@lumenvox.com (Preferred) 
• Telephone - Please call us at +1 858-707-7700 and ask for "Technical Support" 

Severity 1 – Critical Cases should be opened over the phone to facilitate quickest resolution. 

NB if logging a support ticket via email, its important to whitelist the following domains to ensure that responses aren't sent to junk mail:

@lumenvox.com
@capacity.com
@capacityemail.com
@lumenvox.capacityemail.com