LumenVox Technical Support self-help through our Knowledge Base System is available 24x7x365; https://www.lumenvox.com/knowledgebase (legacy products) or LumenVox API Documentation (new containerized architecture)

Email questions or requests to LumenVox Technical Support is available 24x7x365 and will be responded to in the order in which they are received. 

Standard Support is available during LumenVox corporate offices standard business hours. 

Phone access requests to LumenVox Technical Support is available weekdays, between 8 a.m. and 1 a.m. Greenwich Mean Time (GMT).   All phone calls to LumenVox Technical Support received after business hours will go to voice mail and our technical support team will respond to your request on the next business day during our regular hours; unless otherwise contracted in writing with a specialized Service Level Agreement (SLA) at an additional cost. 

LumenVox Technical Support is closed in observation of the following Holidays: 

New Year’s Day – January 1st 

Christmas Day - December 25^th 

LumenVox Technical Support After Hours Phone Support Information 

After-hours phone support is available as a premium offering with an additional cost. Only 

Severity 1 – Critical issues are eligible for After-Hours Support. Our definition for Severity 1 - Critical status is “A production system is down or severely impaired to the point where it is unusable.”  

Please consult with your Sales Representative for more information, regarding terms and conditions for after-hours support. 

Customers who have subscribed to after-hours support will be given a special phone number to reach our after-hours support team.