Issue escalation
Escalating Your Issue
Should you have any concerns about our response to your support request, the first point of escalation would be the Technical Support Representative who has been your point of contact for the issue. You can confirm the name of the Support Request owner by viewing the acknowledgement & status emails that you have received from LumenVox or by calling LumenVox Technical Support.
Please contact your support representative and explain your concern, he/she will endeavor to resolve your concern directly.
If your support representative is unable to successfully address your concern, the next step would be to escalate, as listed in the table below.
LumenVox Support Escalation Contacts
Escalation Level | Contact Person | Contact Information |
First Contact | Technical Support Representative | Please call us at +1 858-707-7700 and ask for "Support"
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Second Level Escalation Point | Paul Esquino Lead Sales Engineer | Office: +1 (858) 707-7700 and ask for “Paul Esquino” E-mail: paulesquino@lumenvox.com |
Third Level Escalation Point | Dean D’Adamo Vice President, Sales | Office: +1 (858) 707-7700 and ask for “Dean D’Adamo” E-mail: DeanDAdamo@lumenvox.com |
Final Contact | Nigel Quinnin CTO | Office: +1 (858) 707-7700 and ask for “Nigel Quinnin” E-mail: NigelQuinnin@lumenvox.com |