Feature Request Process 

Though they are both treated similarly, a Feature Request differs from a Support Request in that a Feature Request is not a question about existing functionality, nor a report of a defect in the LumenVox software. A Feature Request is related to functionality that is not included in any current release of the LumenVox software. Customers are encouraged to submit Feature Requests as they identify functionality they would like to see in the product, but LumenVox makes no guarantee of its ability to implement such requests. 

Submitting Feature Requests 

A Feature Request should be submitted in the same ways as Support Requests (see How to Log a Support Request on page 9). The following information should be provided: 

• An indication that the request is for a new feature, and not a Support Request. 
• A clear description of the feature. If it helps to illuminate the request, please provide LumenVox logs, configuration files, or packet captures. 
• The importance of the request.  

Accepting Feature Requests 

At its discretion, LumenVox may accept a Feature Request for future development. At this point the request will be forwarded to LumenVox Product Management to be scheduled. There may be a significant length of time before requests can be implemented. 

Feature Request Updates and Communications 

When an accepted Feature Request is implemented in a released version of the LumenVox software, LumenVox Support will close the Feature Request and notify the requestor. If you have any questions or comments about a pending Feature Request, you may submit Request Updates following the same procedure as for a standard Support Request Update (see Submitting Support Request Updates on page 13).