Case Status 

Submitting Support Request Updates 

Please provide updates to LumenVox Technical Support should the status of your case change. For example, if the severity changes, you find a workaround, or you learn new details about the nature of the underlying case, please notify LumenVox Technical Support so that we can update the information in your support request. 

Please contact LumenVox Technical Support and reference the case number. The case will be updated with the new details you provide. 

Closure of Support Requests 

You may close a support request if you feel the problem is resolved, or for some reason you decide that it no longer requires the attention of LumenVox Technical Support.   

Please contact LumenVox Technical Support to let them know that you would like the case closed. 

LumenVox Technical Support will close a support request upon email confirmation of case resolution. 

Reopening a Support Request 

If you would like to re-open a closed support request, please contact LumenVox Technical Support and reference the case number.